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Last Updated : 6/28/2014 10:25:51 AM

Naval Health Clinic Hawaii

E Komo Mai (Welcome) to Naval Health Clinic Hawaii (NHCH), where your health and readiness is our focus. NHCH is comprised of two large clinics, Makalapa at Joint Base Pearl Harbor-Hickam and Kaneohe Bay at Marine Corps Base Hawaii. Other smaller clinics are located at Camp H. M. Smith; Naval Communications and Naval Computer and Telecommunications Area Master Station, Pacific, Wahiawa and Pacific Missile Range Facility, Barking Sands, Kauai. For additional information, visit our website at www.med.navy.mil/sites/nhch.

Welcome Center

Your introduction to care at NHCH begins at the Welcome Center, where our Prime beneficiaries begin a one-stop check-in process to enroll to NHCH. The staff will assist you with TRICARE enrollment, medical record updating, Primary Care Manager (PCM) assignment and initial appointments for any care. Active-duty members will also update their Periodic Health Assessment (PHA) requirements, part of the Individual Medical Readiness (IMR) process. UnitedHealthcare Military & Veterans representatives and health benefits advisors are available to answer TRICARE and enr ollment questions. During the check-in process, information about several resources, including TRICARE Online (www.tricareonline.com, a website that allows you to make medical appointments), Exceptional Family Member Program and advance directives will be provided. Please bring ID cards, Social Security numbers (for all enrolling), private health insurance cards, medical records, dental records (if active duty) if in your possession and immunization records when you check in. We will request that your medical record (civilian or military) be sent from your last provider. A Request for Medical/Dental Records, DD Form 877, will facilitate this process if completed prior to moving to Hawaii. This form is available from your current military treatment facility (MTF) Medical Records Department. If we do not have your record, you can still complete the check-in process. If you have never had a military healthcare system medical record, we will make one for you. A copy of your civilian records will also be requested.

Welcome Center Makalapa Clinic is located at the Makalapa Annex (across the parking lot from the main clinic located just inside Makalapa Gate):

Telephone: (808) 473-2444, ext. 501; weekdays, 7 a.m. to 4 p.m.

The TRICARE Service Center is at the Welcome Center and the center is open weekdays,  7:30 a.m. to 4:30 p.m.

Welcome Center Kaneohe Bay Branch Health Clinic (BHC) is located on Marine Corps Base Hawaii (MCBH), Building 3089, off D Street.

Telephone: (808) 257-3365, ext. 314; weekdays, 7:30 a.m. to 4 p.m.

The TRICARE Service Center is located in  A-POD and is open weekdays, 7 a.m. to 4 p.m.

Exceptional Family Member Program (EFMP): The Exceptional Family Member Program (EFMP) identifies and documents the special medical, mental health and/or educational needs of family members to ensure that those needs are considered during the assignment process. Enrollment in EFMP is mandatory for all family members of active-duty service members with needs requiring specialized services. NHCH EFMP Coordinator is located at the Joint Patient Liaison Office, Tripler Army Medical Center, Wing B, Room 1B101. Telephone: (808) 433-9644. Open weekdays, 7:30 a.m. to 4 p.m.

TRICARE Dental Program: Information on the TRICARE Dental Program may be obtained directly from MetLife by visiting their website www.metlife.com or by calling (800) MET-LIFE (638-5433). The TRICARE Family Member Dental Plan is a dental insurance plan for family members of active-duty military to receive dental care with civilian dentists. All family member dental care is provided within the civilian community. To ensure your family members’ dental needs are met, we encourage active-duty military to enroll them into the TRICARE Family Member Dental Plan (TFMDP). This will avoid costly dental bills.

For more information, contact your Health Benefits Advisor Office, or the MetLife office at www.metlife.com or call (800) MET-LIFE (638-5433). Military retirees may call (888) 838-8737 to enroll in TRICARE Retiree Dental Plan or view/enroll at www.trdp.org.

Central Appointments/Emergency 
Services/General Information

 

Medical Central Appointments for Makalapa Clinic and Wahiawa and Kaneohe Bay BHCs:

Telephone..................... (808) 473-0247, ext. 2

              (To cancel an appointment press “1”)

Hours: Weekdays, 6 a.m. to 5 p.m.; closed weekends and federal holidays.

 

Medical Central Appointments for

Camp Smith BHC:

Telephone..................... (808) 477-2600, ext. 1

   Hours: Weekdays, 7 a.m. to 4 p.m.

 

Make a Medical Appointment Online Using TRICARE Online: Login or create an account at www.tricareonline.com and click on “Appointment Center” (available 24 hours a day, seven days a week).  

After-hours Provider Advice Line: If you need to speak with a medical provider anytime the clinics are closed, simply call (808) 473-0247, ext. 3 and you will be connected to an answering service who will contact the on-call provider. The provider will be able to help you decide how to treat an illness after hours or whether you should go to the Emergency Room. The provider has no access to labs, X-rays, appointments or medical records.

Emergency Services: Dial 911 or report to Tripler Army Medical Center Emergency Room. For life-threatening emergencies, report to nearest Emergency Department.

What’s an Emergency? TRICARE defines an emergency as a medical, maternity or psychiatric condition that would lead a “prudent lay person” to believe that a serious medical condition exists, or that the absence of immediate medical attention would result in a threat to life, limb or sight, and requires immediate medical treatment or which has painful symptoms requiring immediate attention to relieve suffering. For emergencies, such as profuse bleeding, unconsciousness, chest pain and obviously broken bones, dial 911, or go to Tripler Army Medical Center or the nearest emergency department.

  

Flu Hotline.................... (808) 433-1FLU (358)

Prescription Refills

Phone-in Refill Line................. (808) 433-6962

 

Visit www.med.navy.mil/sites/nhch/Patients/Pages/pharmacy.aspx for information on ordering refills on the Internet. 

Medical Services

Makalapa Clinic

Located on Joint Base Pearl Harbor-Hickam (JBPHH) just inside the Makalapa Gate, Building 1407, 1253 Makalapa Road; telephone: 
(808) 473-1880.

 

Medical Clinic Hours:

Weekdays, 7:30 a.m. to 5 p.m.; closed weekends and federal holidays.

Services provided include Family Medicine, Pediatrics, Dermatology (AD only), Gynecology, Immunizations, Laboratory, Optometry, Pharmacy, Preventive Medicine, Radiology and Comprehensive Dental Care (AD only), Physical Therapy (AD only), Sports Medicine (AD only) and Deployment Health.

Immunizations Clinic

Phone...................... (808) 473-1880, ext. 2323

Hours: Weekdays, 7:30 a.m. to 4:30 p.m.

Yellow Fever Administration: Thursday, 
7:30 a.m. (Walk-in only, need a min. of three people)

Allergy Shots: Monday through Wednesday, 
1 to 3 p.m.; and Friday, 7:30 to 9 a.m. (Walk-in only)

To allow time to complete paperwork, beneficiaries are requested to arrive at least 30 minutes prior to closing times listed above.

Laboratory

Phone...................... (808) 473-1880, ext. 2249

Hours: Weekdays, 7:30 a.m. to 5 p.m.; closed weekends and federal holidays.

Pharmacy

Phone...................... (808) 473-1880, ext. 2229

Phone-in Refill Line................. (808) 433-6962

Hours: Weekdays, 7:30 a.m. to 5:30 p.m.; closed weekends and federal holidays.

Makalapa Annex

Phone........................ (808) 473-2444, ext. 543

Hours: Weekdays, 7 a.m. to 4 p.m.; Thursday, 7 to 11 a.m.

Medical Home Port Teams

Blue Team............... (808) 473-1880, ext. 2235

Gold Team.............. (808) 473-1880, ext. 2212

Red Team....... (808) 473-1880, ext. 2266/2219

Pediatrics................. (808) 473-1880, ext. 2296

Radiology

Phone...................... (808) 473-1880, ext. 2200

Hours: Weekdays, 7:30 a.m. to 5 p.m.; closed weekends and federal holidays.

Services: X-ray, ultrasound and mammogram services are provided. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center. Self-request Mammograms: Women over the age of 40 can self-request their own mammogram without referral as long as they provide their primary care manager’s (PCM) name. Mammogram appointments are available weekdays, 
8 a.m. to 2:30 p.m.

Kaneohe Bay Branch Health Clinic

Located on Marine Corps Base Hawaii (MCBH), Building 3089, off D Street.

Phone....................................... (808) 257-3365

Medical Clinic Hours: Weekdays, 7:30 a.m. to 
4 p.m.; closed weekends and federal holidays.

Urgent care available at Makalapa Clinic Weekend Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

Services provided include Family Medicine, Pediatrics, Optometry, Pharmacy, Laboratory, Radiology, Aviation Medicine, Mental Health and Deployment Health. Dermatology (AD only), Gynecology, Preventive Medicine and Occupational Health services are provided on a limited basis.

Immunizations Clinic

Phone........................ (808) 257-3365, ext. 103

Hours: Monday through Wednesday and Friday, 7:30 to 11:30 a.m. and 1 to 3:30 p.m.; Thursday, 7:30 to 11:30 a.m. and 1 to 2 p.m. (Note: No PPD test on Thursday.)

Yellow Fever Administration (w/appt.): Friday, 8:30 to 9:30 a.m.

Allergy Shots: Monday, Wednesday and Friday, 1 to 3 p.m.; Tuesday and Thursday (Walk-in only), 9 to 11 a.m.

To allow time to complete paperwork, beneficiaries are requested to arrive at least 30 minutes prior to closing times listed above.

Laboratory

Phone........................ (808) 257-3365, ext. 108

Hours: Monday and Wednesday through Friday, 7:30 a.m. to 4:30 p.m.; Tuesday, 7:30 a.m. to 5 p.m.; closed weekends and federal holidays.

Medical Home Port Teams

Honu (Turtle) Team (B-POD)

                                   (808) 257-3365, ext. 383

Mano (Shark) Team (C-POD)

                                   (808) 257-3365, ext. 276

Pharmacy

Phone........................ (808) 257-3365, ext. 107

Phone-in Refill Line................. (808) 433-6962

Hours: Weekdays, 7:30 a.m. to 4 p.m.; closed weekends and federal holidays.

Preventive Medicine Clinic

Phone....................................... (808) 473-0247

Hours: Wednesday and Friday, 8 a.m. to 3 p.m. by appt. only.

 

Radiology

Phone........................ (808) 257-3365, ext. 292

Hours: Monday and Wednesday through Friday, 7:30 a.m. to 4:30 p.m.; Tuesday, 7:30 a.m. to 5 p.m.; closed weekends and federal holidays.

Services: Only X-ray services are provided. Ultrasound and mammogram services are provided at Makalapa Clinic. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center.

Camp Smith Branch Health Clinic
(Active Duty Only)

Located on Camp H. M. Smith inside the 
MARFORPAC Building 3B, 1st Floor.

 

Medical Appointments... (808) 477-2600, ext. 1

Hours: Monday through Wednesday and Friday, 7 a.m. to 3:30 p.m.; Thursday, 7 to 11:30 a.m.; closed weekends and federal holidays.

Wahiawa Branch Health Clinic 
(Active Duty Only)

Located on NCTAMS PAC, in Building 22, 500 Center Drive. (Note: The clinic is undergoing renovations, please visit our website for the medical and dental clinics’ temporary sites on board NCTAMS PAC.)

 

Medical Appointments... (808) 473-0247, ext. 1

                 (to cancel an appointment press “1”)

Hours: Monday through Wednesday and Friday, 7 a.m. to 3:30 p.m.; Thursday, 7 to 11:30 a.m.; closed weekends and federal holidays.

PMRF Branch Health Clinic (Kauai) (Active Duty Only)

Located at PMRF Barking Sands, Building 278, P.O. Box 128, Kekaha, HI 96752.

 

Phone....................................... (808) 335-4203

(Active duty can walk in, no appointment needed)

Hours: Monday, Wednesday and Friday, 7:30 a.m. to 4 p.m.; Tuesday and Thursday, 8:30 a.m. to 4 p.m.

Services provided: Occupational Health for active duty and civil service (quarterly), Dental (quarterly) and Industrial Hygiene (annual survey).

Shipyard Clinic (Occupational Health)

Located on JBPHH (Pearl Harbor), in NHCH Headquarters, Building 1750, 480 Central Ave.

 

Medical Appointments............. (808) 474-0625

or............................................. (808) 471-8066

Civilian Appointments.......................... ext. 349

Military Appointments................... ext. 359/352

Hours: Monday through Thursday, 7 a.m. to 
4 p.m.; Friday, 7 to 10:30 a.m.; closed weekends and federal holidays.

Services provided: Occupational Health, Audiology, Preventive Medicine, Industrial Hygiene, Radiation Health, Laboratory, X-ray and Immunizations.

Immunizations Clinic — Preventive 
Medicine for Active Duty and DOD Civilians

Phone........................ (808) 474-0625, ext. 371

Hours: Weekdays, 7:30 a.m. to 3:30 p.m. (no PPD test on Thursday).

Small Pox/Anthrax Clinic: Weekdays 7:30 a.m. to 3:30 p.m.

To allow time to complete paperwork, beneficiaries are requested to arrive at least 30 minutes prior to closing times listed above.

Preventive Medicine Clinic

Phone....................................... (808) 473-0247

Hours: Monday and Wednesday, 8 a.m. to 3 p.m. by appt. only; Tuesday and Thursday, 9 to 11 a.m. walk-in; Friday, 8 to 11 a.m. by appt. only.

Mental Health — Substance Abuse 
and Rehabilitation Program (SARP) — Case Management

Mental Health............ (808) 473-0650, ext. 325

Hours: Weekdays, 7:30 a.m. to 4 p.m.

SARP......................... (808) 473-0650, ext. 221

Hours: Weekdays, 7:30 a.m. to 4 p.m.

Case Management:

JBPHH....................... (808) 474-4242, ext. 710

Hours: Weekdays, 8 a.m. to 4 p.m.

MCBH........................... (808) 257-3100, ext. 1

 

Hours: Weekdays, 7 a.m. to 2 p.m.

Dental Services (Active Duty Only)

Makalapa Clinic

Located on Joint Base Pearl Harbor-Hickam (JBPHH) just inside the Makalapa Gate, 
Building 1407, 1253 Makalapa Road.

 

Dental Appointments

                        (808) 473-1880, ext. 3204/3205

Hours: Weekdays, 7 a.m. to 4 p.m.

Camp Smith Branch Health Clinic 
(Active Duty Only)

Located on Camp H. M. Smith inside the 
MARFORPAC Building 3B, 1st Floor.

 

Dental Appointments..... (808) 477-2600, ext. 2

Hours: Monday through Thursday, 7 a.m. to 
4 p.m.; Friday, 7 a.m. to 1 p.m.

PMRF Branch Health Clinic (Kauai) (Active Duty Only)

Located at PMRF Barking Sands, Building 278, P.O. Box 128, Kekaha, HI 96752.

 

Phone....................................... (808) 335-4203

Dental services are provided quarterly. Please call clinic for schedule.

Wahiawa Branch Health Clinic 
(Active Duty Only)

Located on NCTAMS PAC, in Building 22, 500 Center Drive. (Note: The clinic is undergoing renovations, please visit our website for the medical and dental clinics’ temporary sites on board NCTAMS PAC.)

 

Dental Appointments................ (808) 653-5475

After-hours Dental Emergencies (808) 864-4705

Hours: Monday through Thursday, 7 a.m. to 
4 p.m.; Friday, 7 a.m. to 1 p.m.

 

The following is provided for general information:

21st Dental Company, MCBH
(Active Duty Only assigned to MCBH)

Phone............................ (808) 257-3100, ext. 1

Hours: Weekdays, 7 a.m. to 2 p.m.